FAQs
Q: Where can I shop for Bone Museum Gift Shop items?
A: You can shop right here online through our Bone Museum Gift Shop website, or visit our physical location at the Bone Museum. Browse a curated selection of gifts inspired by our exhibitions and collections.
Q: Do you offer free shipping?
A: At this time, we offer free shipping for U.S. based orders over $200.
Shipping costs are calculated at checkout and reflect the care, packaging, and handling required for each object.
As the Gift Shop evolves, we’ll continue to reassess shipping options and share updates when changes are made.
Q: How do I track my order?
A: You can enter your tracking number here: https://www.thebonemuseumstore.org/pages/track-your-order
Q: What is the return policy?
A: We accept returns within 14 days of delivery.
Returned items must be unused, in original condition, and with all packaging intact.
All returns are processed through the Bone Museum in New York City, where items are received and reviewed before being restocked.
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
Q: What is the exchange policy?
A: We accept exchanges within 14 days of delivery.
Items must be unused, in original condition, and with all packaging intact.
All exchanges are processed through the Bone Museum in New York City, where items are received and reviewed before a replacement is issued.
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Q: Do you guys have a physical gift shop?
A: Yes! Our physical gift shop is located at the Bone Museum! The Bone Museum is located at 255 McKibbin Street, Brooklyn, New York.
Q: Is this really The Bone Museum?
A: Yes, this Online Gift Shop is officially owned and operated by the Bone Museum in Brooklyn, New York!
Q: Do you ship internationally?
A: At this time, the Bone Museum Gift Shop ships within the United States and Canada.
We plan to expand international shipping as the Gift Shop evolves and will share updates when additional regions become available.
Q: What are your delivery timeframes?
A: Estimated shipping times:
- United States: 12–14 days
- Canada: 12–14 days
Delivery timelines are estimates and may vary slightly depending on location and carrier conditions.
Q: Does my purchase support the museum?
A: Yes, every purchase goes towards supporting museum operations and improving exhibits.